Privacy Policy

Resolv Services LLC ("we," "us," or "our") operates the website resolvservices.com and provides plumbing services in the Permian Basin and West Texas. This Privacy Policy explains what information we collect, how we use it, and your rights regarding that information.

Information We Collect

When you contact us for plumbing service, request an estimate, or use our website, we may collect the following information:

• Contact information: name, phone number, email address, and service address
• Service details: description of plumbing issue, service type requested, preferred appointment times
• Payment information: credit card or payment details (processed through secure third-party payment processors — we do not store card numbers)
• Service records: descriptions of work performed, parts installed, and warranty information
• Website usage data: pages visited, time on site, browser type, and device information (collected via cookies and analytics tools)

How We Use Your Information

We use the information we collect to:

• Schedule and provide plumbing services at your location
• Prepare and deliver estimates
• Communicate about your service appointment, including confirmations and follow-ups
• Send maintenance reminders for equipment we installed (such as water heater flush reminders)
• Process payments for completed work
• Maintain service records for warranty purposes
• Improve our website and services based on usage data

Sale and Sharing of Personal Information

We do not sell personal information for money, rent customer lists, or provide your contact or service records to data brokers. We use service providers, including Google, for website analytics, advertising measurement, fraud prevention, and conversion reporting. Some privacy laws may define certain advertising-related disclosures as “sharing,” even when no money changes hands. Where applicable, you may opt out using the “Privacy Choices” link in the website footer.

Cookies and Analytics

Our website uses region-aware Google Consent Mode to apply the privacy choice appropriate to a visitor’s location.

• U.S.-style opt-out regions: analytics and advertising measurement operate by default so we can understand visits, advertising performance, calls, and form conversions. Personalized advertising remains disabled.
• Opt-in regions: analytics and advertising storage remain denied until you make an affirmative choice. Consent-aware Google tags may send cookieless measurements while storage is denied.
• Advertising opt-out: selecting “Do Not Sell or Share My Personal Information” disables advertising user-data signals and enables restricted data processing while retaining limited performance measurement where permitted.
• Essential cookies: small files stored on your device that help our website function properly (such as remembering your theme preference)

We honor supported browser-based Global Privacy Control signals as an opt-out from advertising-related sale or sharing. You can review or change your choice using the “Privacy Choices” link in the website footer. Your choice does not affect your ability to contact us by phone, chat, or email. Learn more about how Google handles business data at Google’s Business Data Responsibility site.

Service Records

We maintain records of plumbing work performed at your property for warranty and service history purposes. These records include the date of service, work performed, parts installed, and warranty terms. We retain service records for a minimum of seven years. You may request a copy of your service records at any time by contacting us.

Data Security

We take reasonable measures to protect your personal information from unauthorized access, use, or disclosure. Payment information is processed through secure, PCI-compliant third-party processors. However, no method of electronic transmission or storage is completely secure, and we cannot guarantee absolute security.

Your Rights

You have the right to:

• Request a copy of the personal information we hold about you
• Request correction of inaccurate information
• Request deletion of your personal information (subject to legal retention requirements)
• Opt out of non-essential communications
• Opt out of the sale or sharing of personal information for targeted advertising, where applicable

Contact Us About Privacy

If you have questions about this privacy policy or want to exercise your rights regarding your personal information, contact us:

• Phone: (432) 290-8511
• Email: resolv0001@gmail.com
• Mail: Resolv Services LLC, 219 W 16th St, Odessa, TX 79761

Changes to This Policy

We may update this privacy policy from time to time. Changes will be posted on this page with an updated "last updated" date. Continued use of our website or services after changes constitutes acceptance of the revised policy.